TRAVEL INFORMATION: COVID-19 (updated 27 March 2020)

TRAVEL INFORMATION: COVID-19 (updated 11. August 2020)

Guests from the EU can enter Croatia without any problems and return to their countries. Epidemiological situation on the Croatian coast among the best in the Mediterranean

Croatia was listed as a safe country by Austria (27.07.2020)
On 27 July, Croatia was listed as a safe country by Austria. Therefore, those returning to Austria are not required to present PCR test results.

Germany considers Croatia a safe destination (24.07.2020)
In a report published by the German Foreign Ministry on 23 July, Croatia is a safe destination with no restrictions for guests regarding travel and return to Germany. Germans are the most numerous group of guests in Croatia, and a further increase in arrivals is expected next week, as school holidays begin in Bavaria – the region from which a third of German guests come to Croatia.

At the meeting held on 10 July 2020, the Prime Minister of the Republic of Slovenia Janez Janša and the Prime Minister of the Republic of Croatia Andrej Plenković confirmed that Croatia is a safe and desirable holiday destination this year. The epidemiological situation in all Croatian coastal counties is such that they belong to the so-called ‘green zone’, which is an important message for tourists who are preparing for a holiday in Croatia these days.

We care about you

The global pandemic caused by the coronavirus has posed tremendous challenges to the entire world. Our thoughts are with all the people who are currently fighting against its effects.

The safety and health of our guests, employees, partners and fellow citizens remain our top priority. We continuously follow the latest news and recommendations by experts and competent institutions regarding the COVID-19 crisis and update our booking and Valamar Plus Club policies to meet your needs at this time as far as we can.

We are reopening our hotels and campsites – epidemiological situation on the Croatian coast is among the best in the Mediterranean

Due to the effective protection measures in Croatia, the situation in our destinations is completely under control and there has been no occurrence of the infection in Valamar hotels so we look forward to welcoming you again in our hotels and campsites.

If you decide to travel, just a few hours’ drive from Central Europe you can enjoy the Adriatic Sea and our wide selection of accommodation ranging from hotels, villas, apartments and resorts to camping resorts.

We have opened our campsites

To make you enjoy a carefree and safe holiday, we have adapted our campsites to the new situation and reopened them at the end of May.
See what we offer for a carefree holiday in nature!

Rules at the border when entering Croatia

From 1 July, open borders at the level of the European Union

All citizens of the European Union and the European Economic Area (EEA) are free to enter Croatia without restrictions and do not have to explain the reason for their arrival.

The journey through Austria and Slovenia to Croatia runs smoothly.

For easier and faster border crossing, we recommend submitting your data in advance via the website entercroatia.mup.hr. In this way you can avoid additional delays at the border crossing as the border police will have your data in the system. At the road border crossings Bregana, Macelj, Rupa and Plovanija there are special lanes for guests who have filled in and submitted the Enter Croatia form before arrival.

Passengers who have registered on entercroatia.mup.hr. website will receive on their email address a confirmation of receipt and all the necessary information related to the instructions and recommendations of the Croatian Institute of Public Health.

Passengers who do not submit their data in advance via this application will be able to do so at the border crossing when entering the Republic of Croatia.

On the 'Re-open EU' European Commission website you can check, in real time, information on travel within the European Union, the situation at the borders, and all available transport and tourism services in EU member states.

Your reservations

Since plans are always subject to change, we have upgraded our booking cancellation policy to meet your needs in these uncertain times.

Book your holiday risk free!

For all existing and new reservations for the year 2020, we have provided the Valamar Holiday Voucher, which offers full flexibility to choose and change the dates of your holiday in 2020 or 2021, as well as other benefits during your stay.

Reservations made before 14.04.2020:

  • You can transfer the number of days from your existing 2020 reservation to any other available date in 2020 (we waived the higher season price surcharge).
    You are eligible to an added complimentary reservation value or discount (depending on reservation rate type), and complimentary loyalty points (if you are not a Valamar Plus Club member yet, you can join now).
  • If you are not going to be able to fulfil your reservation in 2020 you can transfer it to 2021 with added complimentary reservation value or discount (depending on reservation rate type), price according to travel date price seasons.
  • You can change the dates of your stay up to 4 days before your arrival.
    For more information, contact us on reservations@valamar.com or +385 52 465 000.

New reservations 2020 (made after 14.04.2020):

  • You can transfer the number of days from your 2020 reservation to any other available date in 2020, price according to travel date price seasons.
    You are eligible to complimentary loyalty points (if you are not a Valamar Plus Club member yet, you can join now).
  • If you are not going to be able to fulfil your reservation in 2020 you can transfer it to 2021, price according to travel date price seasons.
  • You can change the dates of your stay up to 4 days before your arrival.
    For more information, contact us on reservations@valamar.com or +385 52 465 000.
  • In case you cannot plan your stay with us this summer, we have opened our 2021 sale. Be the first to choose and book your well-deserved holiday at a special rate.
    Book now!

We kindly ask our guests who reserved their stay via online travel agencies or other partners who offer our accommodation properties and services to contact them for information about options to change the arrival date or cancel bookings.

Your Valamar Plus Club status

We are fully aware of the importance for all members of our Valamar Plus Club of keeping their benefits. Therefore, we have made some important amendments in order to provide more flexibility:

  • We will pause the expiration of all loyalty points that are due to expire by 30 September 2020. This will give you an additional period during which you can redeem your points and take advantage of the benefits we offer.
  • We will not delete points for cancelled reservations. For all reservations cancelled in the period from 10 March until 31 July 2020, we will not delete the collected points. This gives you the opportunity to reuse these points when making your next reservation.
  • We award 6,000 loyalty points for all existing and new reservations for 2020.

V HEALTH&SAFETY - Our commitment to the safety of our guests and employees

A comprehensive programme of health, safety and environmental standards and advanced cleaning protocols with the aim of additionally improving the efficient hygiene standards that Valamar applies in all its facilities.

The programme covers 3 key areas:

  • V Health&Safety CleanSpace includes enhanced protocols for cleaning accommodation and communal areas in accordance with WHO and ECDC recommendations
  • V Health&Safety Food programme ensures maximum food and drink safety in all restaurants and bars (HACCP standard certified by SGS)
  • V Health&Safety Management involves managing the overall safety of guests, with specific standards for the safety of children’s playgrounds, swimming pools, beaches and other facilities. A V Health&Safety Manager is available to guests 24/7 throughout their stay and provides health care if necessary.

More information

We look forward to welcoming you again and do our best to make sure you enjoy a holiday of your dreams. You certainly deserved it! Stay safe. See you soon!

The Valamar team

Contact the Valamar reservation centre on: reservations@valamar.com

 

Frequently Asked Questions

How can I change or cancel the reservation that I made on the Valamar website?

For all existing and new reservations for the year 2020, we have provided the Valamar Holiday Voucher, which offers full flexibility to choose and change the dates of your holiday in 2020 or 2021, as well as other benefits during your stay.

Reservations made before 14.04.2020:

  • You can transfer the number of days from your existing 2020 reservation to any other available date in 2020 (we waived the higher season price surcharge).
    You are eligible to an added complimentary reservation value or discount (depending on reservation rate type).
  • If you are not going to be able to fulfil your reservation in 2020 you can transfer it to 2021 with added complimentary reservation value or discount (depending on reservation rate type), price according to travel date price seasons.
  • You can change the dates of your stay up to 4 days before your arrival.

New reservations 2020 (made after 14.04.2020):

  • You can transfer the number of days from your 2020 reservation to any other available date in 2020, price according to travel date price seasons.
  • If you are not going to be able to fulfil your reservation in 2020 you can transfer it to 2021, price according to travel date price seasons.
  • You can change the dates of your stay up to 4 days before your arrival.

For more information, contact us on reservations@valamar.com or +385 52 465 000.

How can I change or cancel my reservation for a stay in a Valamar property that I made through Booking, Expedia or some other travel agency?

Please contact the agency or service provider you made your reservation with to learn more about options to change your arrival date or cancel your reservation.

What is the deadline for changing my reservation?

You can change the dates of your stay up to 4 days before your arrival. For more information, contact us on reservations@valamar.com or +385 52 465 000.

Can I postpone my reservation until 2021?

If you are not going to be able to fulfil your reservation in 2020 you can transfer it to 2021, price according to travel date price seasons.

What coronavirus protection measures are in force in Croatia?

Due to the effective protection measures in Croatia, the situation in our destinations is fully under control.
All information about protection measures and news regarding the Covid-19 epidemic in Croatia is available at https://vlada.gov.hr/search-results/14960?pojam=covid+19

What coronavirus protection measures have you taken in your hotels and campsites?

We always take special care of hygiene and cleanliness in our hotels and campsites. At the first sign of the epidemic in neighbouring countries, we have introduced a series of disease prevention procedures, making sure to maintain a high level of comfort and quality of service. Since then, we have developed a system to ensure the safety of our guests and employees in accordance with the latest hygiene and cleanliness guidelines.

The safety system for guests and employees includes, among other things:

  • continuous education of our employees in order to inform them about potential dangers and to carry out appropriate preventive procedures
  • sanitation standard operating procedures
  • availability of surface and hand disinfectants, both to staff and guests
  • additional safety measures in the preparation and serving of food, as well as cleaning and disinfection of accommodation units

As soon as we reopen our hotels and campsites, we will continue to apply these measures, adapting them to the instructions of the competent authorities, always taking into account the safety of our guests and employees.

How can I use the points that I have collected through my Valamar Plus Club membership?

We are fully aware of the importance for all members of our Valamar Plus Club of keeping their benefits. Therefore, we have made some important amendments in order to provide more flexibility:

  • We will pause the expiration of all loyalty points that are due to expire by 30 September 2020. This will give you an additional period during which you can redeem your points and take advantage of the benefits we offer.
  • We will not delete points for cancelled reservations. For all reservations cancelled in the period from 10 March until 31 July 2020, we will not delete the collected points. This gives you the opportunity to reuse these points when making your next reservation.
What actions have been taken to prevent crowding in Valamar hotels, resorts and campsites?

The health and safety of our guests and employees remain our top priority, which is why we have implemented all the necessary measures and procedures for a pleasant stay at our facilities. We have reduced the maximum capacity of all our accommodation facilities by 20% and have also lowered the capacities of our restaurants and bars in order to ensure a safe distance between tables/chairs in line with the recommendations of the Croatian Institute of Public Health. For information about the other health and safety measures that we have introduced, please visit https://www.camping-adriatic.com/health-safety

Will you supply enough disinfectants in rooms and common areas?

We will provide guests and employees with all the necessary disinfectants in line with the prescribed legal measures to prevent the spread of the virus. We have also implemented the 100% Privacy/No entry option as part of our V-Health& Safety programme, which means that Valamar employees will enter an accommodation unit only on the guest’s request and with the necessary protective equipment.

You can read more about our improved V-Health & Safety programme at https://www.camping-adriatic.com/health-safety

How will you direct guests to adhere to social distancing guidelines?

We use communication tools and messages in our facilities to provide information and encourage responsible behaviour and social distancing. Furthermore, this year we have reduced the maximum capacity of all our accommodation facilities by 20% and have also lowered the capacities of our restaurants and bars in order to ensure a safe distance between tables/chairs in line with the recommendations of the Croatian Institute of Public Health. You can learn more about our upgraded V-Health & Safety programme at https://www.camping-adriatic.com/health-safety

Do you have an emergency medical service in case of coronavirus symptoms?

Valamar has improved its existing high hygiene and safety standards for guests in accordance with the recommendations of international and European health organisations and has implemented its V-Health & Safety programme, which includes a V Health&Safety manager who will provide healthcare and all necessary coordination if required and who is available to guests 24/7 in all Valamar facilities. The health and security of our guests remain our top priority. You can learn more about Valamar’s V-Health & Safety programme at https://www.camping-adriatic.com/health-safety

What can we expect on your beaches?

We have reduced the capacity of sun loungers on all Valamar beaches to offer more space for our guests. We have also introduced numerous other safety standards as part of our improved V-Health& Safety programme. To learn more about this programme, please visit https://www.camping-adriatic.com/health-safety

What options do we have for checking in and checking out?

We have simplified our check-in procedure so you can check in online or use our safe protocols at the reception. You can also check in via our MyValamar mobile app, our website www.valamar.com, or at our interactive kiosk (available in some accommodation facilities) upon arrival. If would prefer to check in and out without using technology, we offer the regular procedure with precautions such as a minimum distance between guests.

Will we be able to move freely in town while keeping social distance?

Both locals and guests can move freely in town. However, the recommendation on the importance of social distancing for the common good is still in force.

Will wearing face masks be mandatory in certain parts of the campsite?

Current regulations of the Croatian Institute of Public Health do not require the wearing of masks. The obligation to wear masks for guests is only when staying in stores. As part of our improved V-Health& Safety policy, we have ensured a comprehensive approach to a safe and carefree holiday. For more details, please visit https://www.camping-adriatic.com/health-safety

How will children’s entertainment programmes and children’s pools be organised?

Valamar follows the recommendations of international, European and national health organisations concerning kindergartens and applies them to all Maro amenities for children while implementing the highest hygiene standards. The prescribed minimum distance, disinfectants and all other improved hygiene standards will be ensured everywhere. You can learn more about this at https://www.camping-adriatic.com/health-safety

Will additional campsite amenities (sports playgrounds, cinema and similar) be available?

Various campsite amenities will be available for use while adhering to the necessary preventive measures. You can learn more about our V Health & Safety programme at https://www.camping-adriatic.com/health-safety

How will breakfast be served?

This year, we have reduced the maximum capacity of our accommodation facilities by 20% and have also lowered the capacities of our restaurants and bars in order to ensure a safe distance between tables/chairs in line with the recommendations of the Croatian Institute of Public Health. On the units where food is served, we have installed glass partitions to protect against sneezing, and we have also introduced the serving of food on plates and food portioning and packaging with the maximum application of all health and safety certificates and disinfectants in the restaurant. We have prepared instructions and quality information for guests in all key areas of the facility.

Can we get breakfast in our room?

Guests can order room service breakfast: information about this service is available at the reception of the facility. (Room service is not available in Sunny Hotels & Resorts).

How will the food be served on the buffet table?

On the units where food is served, we have installed glass partitions to protect against sneezing, and we have also introduced the serving of food on plates and food portioning and packaging with the maximum application of all health and safety certificates and disinfectants in the restaurant. We have prepared instructions and quality information for guests in all key areas of the facility. In addition, this year we have reduced the maximum capacity of our accommodation facilities by 20% and have also lowered the capacities of our restaurants and bars in order to ensure a safe distance between tables/chairs in line with the recommendations of the Croatian Institute of Public Health. In some facilities, hotel restaurants will be open in two time slots, depending on the number of guests and organisational needs.

Will you be serving half-board meals in different time slots?

We have reduced the maximum capacity of our accommodation facilities by 20% and have also lowered the capacities of our restaurants and bars in order to ensure a safe distance between tables/chairs in line with the recommendations of the Croatian Institute of Public Health. The restaurant will operate in two shifts when necessary. Some facilities will serve dinner in two different time slots, which is explained on our #beachholidays site. Our restaurants have always had the highest hygiene standards and a certified food management system. You can read more about our improved health & safety programme at https://www.camping-adriatic.com/health-safety

Which countries belong to the European Economic Area (EEA)?

European Economic Area (EEA): United Kingdom, Iceland, Liechtenstein, Norway, Switzerland, Andorra, Monaco, San Marino and Vatican.

What are the new measures for citizens of the Netherlands returning from a holiday in Croatia?

We believe you've been informed that the Netherlands Government has put Croatia on the orange list in travel advisory, along with a few other countries.

We would like to inform you that this is exclusively a recommendation, not a ban or a decision that should impede you from traveling to the Adriatic coast. Furthermore, after returning from your vacation in Croatia, you don't have to contact anyone officially and you don't need to take a mandatory COVID-19 test or self-isolate for 14 days.

Croatia is a safe destination. Compared to other tourist destinations in the Mediterranean, Croatia has the least active cases of COVID-19, and Valamar has taken a number of preventive measures to make sure that our guests feel safe and relaxed during their stay.

The Croatian Government and Government of the Netherlands are currently collaborating very closely with the aim of revoking the aforementioned recommendation. Due to the favorable epidemiological situation in Croatia, and especially the Adriatic region, we expect the Government of the Netherlands to reconsider their recommendation.

How can I contact you?