TRAVEL INFORMATION: COVID-19 (updated 27 March 2020)

TRAVEL INFORMATION - CROATIA: COVID-19

The global coronavirus pandemic represents a great challenge for the entire world. However, we are continuing to do everything we can to make sure you enjoy a safe and carefree stay, and we look forward to welcoming you in all our destinations along the Adriatic coast.

Travel to Croatia is running smoothly. We expect the entire Croatian Adriatic coast to be a safe, green zone this summer. We are striving to get all our employees vaccinated during April and May, and we are offering the organisation of RAT (ANTIGEN) testing and health care in your hotel, resort or camping resort, as well as the possibility of PCR testing in all our destinations.

The safety and health of all our guests, employees, partners and fellow citizens remain our priority. Even though almost 300,000 guests have stayed at Valamar since the beginning of the pandemic, no cases of virus transmission have been reported in our hotels and resorts, which gives evidence of the high quality and consistent implementation of our V-Health & Safety programme.

We are OPEN! Check out opening dates for our camping resorts. MORE INFO

TRAVEL INFORMATIONV CARE GUARANTEEV HEALTH&SAFETYBOOKING POLICY

TRAVEL INFORMATION

Guests from the EU can enter Croatia without any problems and return to their countries. The epidemiological situation in the Adriatic is under control with less active cases than in other tourist destinations in the Mediterranean.

Entering the Republic of Croatia

  • All holidaymakers entering the Republic of Croatia must have a booking confirmation and fill out the online form Enter Croatia
  • People travelling to the Republic of Croatia from green countries/regions are exempt from the obligation to provide negative test and to self-isolate.
  • Travellers from other countries must provide a negative PCR test or RAT (antigen) test no older than 48 hours or must be tested upon entering the Republic of Croatia and remain in self-isolation until they receive a negative result. In case of a rapid antigen test and a stay of more than 10 days in the Republic of Croatia, the test must be repeated within ten days from the date of the previous test.
  • Feel free to come to your accommodation and contact us to help you organise testing. Stay and enjoy your accommodation while you wait for the results.
  • Children under the age of 7 who travel in the company of parents are exempt from the obligation to present a negative test result and to self-isolate if their parents have a negative PCR or RAT (antigen) test.
  • People who have recovered from COVID-19 within the past 6 months are exempt from the obligation to provide a negative PCR test and to self-isolate. To prove that they have recovered from COVID-19, travellers must provide a positive PCR or RAT (antigen) test result or a positive neutralisation test (NT) result or a certificate of COVID-19 recovery issued by a doctor (this certificate is valid at the earliest on the eleventh day from the positive test result).
  • People who have a COVID-19 vaccination certificate are exempt from the obligation to provide a negative test and self-isolate. The certificate must state that at least 14 days have passed since receiving the second dose of the vaccine (in case of Moderna vaccine, 14 days since the 1st dose).

General rules for entering the Republic of Croatia
For easier and faster border crossing, we recommend submitting your data in advance via the website entercroatia.mup.hr. In this way you can avoid additional delays at the border crossing as the border police will have your data in the system. At the road border crossings Bregana, Macelj, Rupa and Plovanija there are special lanes for guests who have filled out and submitted the Enter Croatia form before arrival.
Passengers who have registered on entercroatia.mup.hr. website will receive on their email address a confirmation of receipt and all the necessary information related to the instructions and recommendations of the Croatian Institute of Public Health.
Passengers who did not submit their data in advance via this application will be able to do so at the border crossing when entering the Republic of Croatia.
On the Re-open EU you can check, in real time, information on travel within the European Union, the situation at the borders, and all available transport and tourism services in EU member states.
Transit through Austria, Italy and Slovenia towards Croatia is proceeding normally.

Guests returning to their home countries

GERMANY

Updated: 6/4/2021
When entering the country, guests returning from risk countries/regions must provide a negative PCR test or RAT (antigen) test not older than 48 hours or perform a test within 48 hours and self-isolate for 10 days. After the 5th day, it is possible to perform a test (PCR or ANTIGEN). If the result is negative, the person can terminate the self-isolation. If traveling by plane, a negative antigen (RAT) test (not older than 48 hours) is required when boarding the aircraft. Children under the age of 6 are exempt from the obligation to present a negative test result and to self-isolate.
In addition to RAT and PCR tests, Germany also accepts TMA and LAMP tests.

AUSTRIA

Updated: 6/4/2021
When entering the country, guests returning from risk countries/regions must provide a negative PCR test not older than 72 hours or RAT (antigen) test not older than 48 hours or perform a test within 24 hours from entering Austria and self-isolate for 10 days. After the 5th day, it is possible to perform a test (PCR or ANTIGEN). If the result is negative, the person can terminate the self-isolation.

ITALY

Updated: 7/4/2021
When entering the country, guests returning from risk countries/regions must provide a negative ANTIGEN or PCR test not older than 48 hours and a 5-day-quarantine are mandatory, after which it is necessary to repeat the test. If the result is negative, the person is free to come out of self-isolation. Children under the age of 2 do not need to be tested.

SLOVENIA

Updated: 12/4/2021
When entering the country, guests returning from risk countries/regions must provide a negative PCR test not older than 48 hours or self-isolate for 10 days. Children under the age of 15 are exempt from testing.
People who have recovered from COVID-19 in the last 6 months or have received a COVID-19 vaccine are exempt from the obligation to provide a negative PCR test and self-isolate.

HUNGARY

Updated: 6/4/2021
When entering the country, guests returning from risk countries/regions must self-isolate for 10 days. The self-isolation can be terminated if they take two PCR tests 48 hours apart within 5 days of entering the country.

POLAND

Updated: 6/4/2021
When entering the country, guests returning from risk countries/regions must provide a negative PCR test or RAT (antigen) test not older than 48 hours or self-isolate for 10 days. People who have recovered from COVID-19 in the last 6 months or have a vaccination certificate do not have to self-isolate.

CZECH REPUBLIC

Updated: 16/4/2021
When entering the country, guests returning from risk countries/regions must provide a negative RAT (ANTIGEN) test not older than 24 hours or a PCR test not older than 72 hours or self-isolate for 10 days. Self-isolation can be terminated by a negative test result (RAT or PCR) after the fifth day. Children under the age of 5 are exempt from testing.

SLOVAKIA

Updated: 16/4/2021
When entering the country, guests returning from risk countries/regions must provide a negative RAT (antigen) not older than 72 hours or PCR test not older than 48 hours and self-isolate for 14 days. After the eighth day, it is possible to do a PCR test and if its result is negative, the person can come out of self-isolation. Children under the age of 10 are exempt from testing.

UNITED KINGDOM

Updated: 12/4/2021
When entering the country, guests returning from risk countries/regions must provide a negative RAT (antigen) or PCR test not older than 72 hours and self-isolate for 10 days. In addition to self-isolation, they are required to perform a PCR test on the second and eighth day. Children under the age of 11 are exempt from testing.

THE NETHERLANDS

Updated: 16/4/2021
When entering the country, guests returning from risk countries/regions must provide a negative RAT (ANTIGEN) test not older than 24 hours or a PCR test not older than 72 hours and self-isolate for 10 days. After the fifth day, it is possible to do a test (PCR or ANTIGEN). If the result is negative, the person can come out of self-isolation. Children under the age of 13 are exempt from testing. If traveling by plane, a negative antigen (RAT) test (not older than 24 hours) is required when boarding the aircraft.
In addition to RAT and PCR tests, Netherlands also accepts TMA, LAMP and mPOCT tests.

SWITZEWRLAND

Updated: 6/4/2021
When returning to the country from Croatia, it is not necessary to provide a test or self-isolate. If traveling by plane: a negative PCR test (not older than 72 hours) is required.

FRANCE

Updated: 16/4/2021
When entering the country, guests returning from risk countries/regions must provide a negative PCR test not older than 72 hours. Children under the age of 11 are exempt from testing.

SERBIA

Updated: 16/4/2021
When entering the country, guests returning from risk countries/regions must provide a negative PCR test not older than 48 hours or self-isolate for 10 days. Children under the age of 12 are exempt from testing.

USA

Updated: 6/4/2021
When entering the country, guests returning from risk countries/regions must provide a negative PCR test not older than 48 hours. Mandatory self-isolation for 10 days and an additional PCR test within 5 days of entering the country. Children under the age of 2 are exempt from testing. People who have recovered from COVID-19 within the past 3 months are exempt from the obligation to provide a negative PCR test and to self-isolate. People who have a COVID-19 vaccination certificate are exempt from the obligation to self-isolate but need to provide a negative PCR test not older than 48 hours.

RUSSIA

Updated: 16/4/2021
When entering the country, guests returning from risk countries/regions must provide a negative PCR test not older than 72 hours upon entry or perform testing immediately upon arrival in the country with a mandatory self-isolation until a negative test result arrives. If the result is negative, the person can terminate the self-isolation. Children under the age of 12 are exempt from testing.

UKRAINE

Updated: 16/4/2021
When entering the country, guests returning from risk countries/regions must provide a negative PCR test not older than 72 hours upon entry or go into self-isolation for 14 days. It is possible to perform additional testing to shorten the self-isolation.If the result is negative, the person can terminate the self-isolation. Children under the age of 12 are exempt from testing.

V-CARE GUARANTEE

The V-care guarantee is part of the V-Health&Safety programme providing all necessary health care services during your stay (also in the case of COVID-19).

ORGANISATION OF RAT (ANTIGEN) AND PCR TESTING

We offer the service of RAT (ANTIGEN) testing in your hotel or camping resort at a price of €20 as well as PCR testing in all our destinations.

ORGANISATION OF HEALTH SERVICES

Online medical consultation 24/7, health care service in your hotel or camping resort or health facility.

COVERING THE COSTS OF EXTENDED STAY

We cover the costs in case of the need for an extended stay of people affected by COVID-19 and all those included in their reservation.

REIMBURSEMENT OF TRAVEL COSTS

We cover the costs of public transport for the return journey in case of COVID-19.


With every booking* made directly through valamar.com or the Valamar reservation centre, each guest receives a V-care guarantee included in the price of the reservation. The V-care guarantee applies to all persons included in the reservation and is valid from the moment of check-in at one of our hotels, resorts or camping resorts.

*It also applies to existing reservations, regardless of when they were made.

Important! To be eligible for free health care services in public health facilities during the stay in our destinations, the guest must have a valid European Health Insurance Card.

Organisation of PCR and RAT (antigen) tests

Our V-Health&Safety manager is at your disposal who will organise and book an appointment for you.

  • Organisation of RAT (ANTIGEN) testing in your hotel, resort or camping resort. The price of the test is €20 per person.*
  • Organisation of PCR testing at designated locations in all Valamar destinations. The price of the test is €70-€120 per person.*

*In Istria County the price of the RAT (ANTIGEN) test is € 17 and € 63 for the PCR test per person.

For the testing, please contact the reception staff or our V Health & Safety Manager.
Find out more


V-HEALTH&SAFETY
Our commitment to the safety of our guests and employees

All Valamar properties have implemented the V Health & Safety programme, which is in line with safety standards in Croatia and with the recommendations of international health organisations related to Covid-19.

Valamar offers all the prerequisites for a carefree and relaxed holiday in the 2021 season:

  • V HEALTH & SAFETY PROGRAMME guarantees high health, safety and environmental standards and improved cleaning protocols
  • V HEALTH&SAFETY MANAGER is available 24/7 throughout your stay, and provides guest support in case of need for health care.
  • CLEANSPACE - 100% PRIVACY - guarantees that high-touch surfaces in your room have been thoroughly cleaned and disinfected and ensures that nobody has entered the accommodation unit prior to your arrival. In order to ensure complete privacy, we also offer the possibility of cancelling accommodation unit cleaning service during your stay.
  • RESTAURANTS TAILORED TO YOUR NEEDS - our restaurants offer more comfort and safety with adjusted distance between the tables. We have extended breakfast hours in the hotel restaurants. Some hotels will serve dinner at two separate times.
  • MORE SPACE FOR YOU - for your safety and comfort, we have adapted the capacities of pools, spa and fitness centres, Maro Clubs and other facilities in our hotels and campsites.
  • ONLINE RECEPTION offers simple and easy check-in via our website or the MyValamar mobile app from the comfort of your home.

Find out more


BOOKING POLICY
Book the best accommodation with Valamar without risk!

  • Plan your stay on the Adriatic coast worry-free with our flexible travel conditions, which means that you can change your travel date up to 48 hours before your scheduled arrival.
  • In 2021, you can cancel your reservation free of charge 2 days before arrival (depending on the brand) in accordance with the standard rate (also applies to early booking rate reservations for 2021)
  • For early booking reservations for 2022, our free cancellation policy applies up to 14 days before arrival.
  • There is a €50 predefined deposit for pitches (or €100 for premium and luxury pitches) which is charged within seven days of booking.

We kindly ask our guests who booked their stay via online travel agencies or other partners that offer our accommodation properties and services to contact them for information about options to change their arrival date or cancel their booking.

For all inquiries regarding existing or future reservations, feel free to contact our Valamar reservation centre by calling +385 52 465 000 or by email: reservations@valamar.com
Find out more


Your Valamar Plus Club status

We are aware that all Valamar Plus Club members care about keeping their current options and benefits, which is why we have made certain important changes in order to allow greater flexibility:

  • We will pause the expiration of all points that are due to expire by 30 June 2021. You can redeem your points for all bookings made until 30 June 2021 for all stays until 31 December 2021. Even if your user account has been inactive for over 24 months, the points you have collected will remain active. This means that you can redeem them during your next booking.
  • Loyalty status validity extension. Your loyalty status that you earned in 2019 or 2020 will be extended until January 2022. This means that you can book your next stay while keeping your status and the benefits it offers.

This will give you an additional period during which you can redeem your points and enjoy benefits of the Valamar Plus Club programme.

We look forward to welcoming you again and do our best to make sure you enjoy a holiday of your dreams. You certainly deserved it! Stay safe. See you soon!

Your Valamar team

Contact the Valamar reservation centre: reservations@valamar.com


 

Frequently Asked Questions

How can I change or cancel the reservation that I made on the Valamar website?

If you want to change your 2021 travel date, you can do so free of charge up to two days before arriving at the destination (the price of the new date is determined according to the seasonal price valid on the actual travel date, which means there is a possibility of a surcharge).

In 2021, you can cancel your reservation free of charge 2 to 4 days before arrival (depending on the brand) in accordance with the standard rate (also applies to early booking rate reservations for 2021).

For more information, contact us on reservations@valamar.com or +385 52 465 000.

How can I change or cancel my reservation for a stay in a Valamar property that I made through Booking, Expedia or some other travel agency?

Please contact the agency or service provider you made your reservation with to learn more about options to change your arrival date or cancel your reservation.

What is the deadline for changing my reservation?

You can change the dates of your stay 2 to 7 days before your arrival. For more information, contact us on reservations@valamar.com or +385 52 465 000.

What coronavirus protection measures are in force in Croatia?

Due to the effective protection measures in Croatia, the situation in our destinations is fortunately fully under control.
All information about protection measures and news regarding the Covid-19 epidemic in Croatia is available at https://croatia.hr/hr-HR/koronavirus-covid-19-pitanja-i-odgovori

What coronavirus protection measures have you taken in your hotels and campsites?

Our hotels and campsites have always been held to the highest standards of hygiene and cleanliness. Our entire staff wears protective equipment, such as face masks and gloves and we have doubled the cleaning of all our properties. We have digitalised all promotional materials and menus and we maintain the required social distancing at all times, which is mandatory indoors, along with wearing face masks. We have reduced the capacity of all common areas (playrooms, wellness, lifts, etc.) and have positioned the tables in our restaurants and bars three metres apart.

We have put plexiglass at all staff contact points (front desk, integrals, etc.), while contact surfaces are being disinfected at all times. All common areas (Maro clubs, fitness, wellness, etc.) are disinfected at least twice a day. All toys, equipment and other surfaces are disinfected after being used by each guest. We have implemented special standards at swimming pools, where, in addition to disinfection, we sample water, while meeting the highest legally required standards.

The 100% clean space programme applies to all accommodation units, which are entered according to your preferences and needs.

All food is sampled, while the linen and dishes are washed at high temperatures in accordance with certificates and the highest standards at the global level.

How can I use the points that I have collected through my Valamar Plus Club membership?

We are aware that all Valamar Plus Club members care about keeping their current options and benefits, which is why we have made certain important changes in order to allow greater flexibility:

  • We will pause the expiration of all points that are due to expire before 30 June 2021. You can redeem your points for all bookings made until 30 June 2021 and for all stays until 31 December 2021. Even if your user account has been inactive for over 24 months, the points you have collected will remain active. This means that you will be able to redeem them with your next booking.
  • Loyalty status validity extension
    The loyalty status that you earned in 2019 or 2020 will be extended until January of 2022. You can book your next stay, while keeping your status and the benefits thereof.
What actions have been taken to prevent crowding in Valamar hotels, resorts and campsites?

We have reduced the maximum capacity of all our accommodation facilities by 20% and have also lowered the capacities of our restaurants and bars in order to ensure a safe distance between tables/chairs in line with the recommendations of the Croatian Institute of Public Health. In order to comply with the full capacity of the restaurants and bars that we have specified, meals may be taken in shifts. More information about the other health and safety measures that we have introduced is available at the following link https://www.camping-adriatic.com/health-safety

Do you have an emergency medical service in case of coronavirus symptoms?

The V care guarantee is Valamar’s healthcare package providing healthcare service and assistance to our guests 24/7. You also have a V-Health&Safety manager at your service who will provide all necessary healthcare services, such as online medical consultations, visits to medical facilities or Covid-19 testing appointments. Find out more at https://www.camping-adriatic.com/v-care-guarantee

What can we expect on your beaches?

We have reduced the capacity of sun loungers on all Valamar beaches to offer more space for our guests. All sets are disinfected after being used by each guest and we have also introduced numerous other highest safety standards as part of our improved V-Health&Safety programme. More information about this programme is available at the following link https://www.camping-adriatic.com/health-safety

What options do we have for checking in and checking out?

We have simplified our check-in procedure so you can check in online or use our safe protocols at the Front desk. You can also check in by yourself with your mobile phone via the MyValamar mobile app, on our website www.valamar.com, or at our interactive kiosk (available in some accommodation facilities) upon arrival at the facility. If you prefer to check in and out without using technology, we offer the regular procedure with precautions such as a minimum distance between guests.

Will we be able to move freely in town while keeping social distance?

Both locals and guests can move freely in town. However, the recommendation on the importance of social distancing for the common good is still in force. Find out more at https://croatia.hr/hr-HR/koronavirus-covid-19-pitanja-i-odgovori

Will wearing face masks be mandatory in certain parts of the campsite?

Current regulations of the Croatian Institute of Public Health do not require the wearing of masks outdoors. Wearing face masks is mandatory indoors. As part of our improved V-Health&Safety policy, we have ensured a comprehensive approach to a safe and carefree holiday. Further details are available at the following link https://www.camping-adriatic.com/health-safety

How will children’s entertainment programmes and children’s pools be organised?

Valamar follows the recommendations of international, European and national health organisations concerning kindergartens and applies them to all Maro amenities for children while implementing the highest hygiene standards. We have modified our programmes according to the current situation by limiting the number of children in Maro clubs and disinfecting all toys and common areas at least twice a day. Also, the prescribed minimum distance, disinfectants and all other improved hygiene standards will be ensure in all common areas. You can learn more about this https://www.camping-adriatic.com/health-safety

Will additional campsite amenities (sports playgrounds, cinema and similar) be available?

Various campsite amenities will be available for use while adhering to the necessary preventive measures. You can learn more about our V-Health&Safety programme at https://www.camping-adriatic.com/health-safety

How will breakfast be served?

We have reduced the maximum capacity of all our accommodation facilities by 20% and also the capacities of our restaurants and bars in order to ensure a safe distance between tables/chairs in line with the recommendations of the Croatian Institute of Public Health. Guests shall serve food to themselves at the buffet integrals, while wearing face masks and previously using hand sanitisers that are available in various locations in the restaurant.

Can we get breakfast in our room?

Guests can order room service breakfast: information about this service is available at the Front desk of the facility. (Room service is not available in Sunny Hotels & Resorts.)

Which countries belong to the European Economic Area (EEA)?

European Economic Area (EEA): United Kingdom, Iceland, Liechtenstein, Norway, Switzerland, Andorra, Monaco, San Marino and Vatican City.

How can I contact you?

Contact the Valamar reservation centre by calling +385 52 465 000 or at reservations@valamar.com.