Frequently Asked Questions
How can I change or cancel the reservation that I made on the Valamar website?
In 2022, you can cancel your reservation free of charge up to 7 days before arrival (depending on the brand and arrival date) in accordance with the standard rate (also applies to early booking rate reservations for 2022).
For more information, contact us on reservations@valamar.com or +385 52 465 000.
How can I change or cancel my reservation for a stay in a Valamar property that I made through Booking, Expedia or some other travel agency?
Please contact the agency or service provider you made your reservation with to learn more about options to change your arrival date or cancel your reservation.
What is the deadline for changing my reservation?
The reservation can be modified in accordance with the applicable price list.
For more information, contact us on reservations@valamar.com or +385 52 465 000.
What coronavirus protection measures are in force in Croatia?
Due to the effective protection measures in Croatia, the situation in our destinations is fortunately fully under control.
All information about protection measures and news regarding the Covid-19 epidemic in Croatia is available at our web page Updateinfo.
Which COVID-19 tests and certificates are recognised when entering Croatia?
To enter Croatia, it is not necessary to present COVID-19 tests.
What coronavirus protection measures have you taken in your campsites?
Our campsites have always been held to the highest standards of hygiene and cleanliness.
Contact surfaces are being disinfected more frequently than before. We have implemented special standards at swimming pools, where, in addition to disinfection, we sample and test water, while meeting the highest legally required standards.
The clean space programme applies to all accommodation units, which are entered according to your preferences and needs.
In food production and service HACCP system is implemented. Sanitation procedures are upgraded to assure Coronaviruses (CoV) destruction. Our laudry has certified Biocontamination control system.
What is required upon arrival at the camping resort?
When entering our camping resorts you are required to present your booking confirmation and your ID card or passport.
Do you have an emergency medical service in case of coronavirus symptoms?
The V care guarantee is Valamar’s healthcare package providing healthcare service and assistance to our guests 24/7. You also have a V-Health&Safety manager at your service who will provide all necessary healthcare services, such as online medical consultations, visits to medical facilities or Covid-19 testing appointments. Find out more at https://www.camping-adriatic.com/v-care-guarantee
What can we expect on your beaches?
All sets are disinfected after being used by each guest and we have also introduced numerous other highest safety standards as part of our improved V-Health&Safety programme. More information about this programme is available at the following link https://www.camping-adriatic.com/health-safety
What options do we have for checking in and checking out?
We have simplified our check-in procedure so you can check in online or use our safe protocols at the Front desk. You can also check in by yourself with your mobile phone via the MyValamar mobile app, on our website www.valamar.com, or at our interactive kiosk (available in some accommodation facilities) upon arrival at the facility. If you prefer to check in and out without using technology, we offer the regular procedure with precautions such as a minimum distance between guests.
Will wearing face masks be mandatory in certain parts of the campsite?
Current regulations of the Croatian Institute of Public Health do not require the wearing of masks. As part of our improved V-Health&Safety policy, we have ensured a comprehensive approach to a safe and carefree holiday. Further details are available at the following link https://www.camping-adriatic.com/health-safety
How will children’s entertainment programmes and children’s pools be organised?
Valamar follows the recommendations of international, European and national health organisations concerning kindergartens and applies them to all Maro amenities for children while implementing the highest hygiene standards.
Will additional campsite amenities (sports playgrounds, cinema and similar) be available?
Various campsite amenities will be available for use while adhering to the necessary preventive measures. You can learn more about our V-Health&Safety programme at https://www.camping-adriatic.com/health-safety
Can we get breakfast in our room?
Guests can order room service breakfast: information about this service is available at the Front desk of the facility. (Room service is not available in Sunny Hotels & Resorts.)
How can I contact you?
Contact the Valamar reservation centre by calling +385 52 465 000 or at reservations@valamar.com.